This policy explains how purchases on L2 Arcanis work.
What you are buying
Purchases deliver Gold Coin, the server's premium currency, or specific listed benefits, to the game account you select at checkout. Gold Coin is a license to a feature of the game service, not property, and has no cash value.
Processing
Payments are handled by third-party payment processors. We never see or store card numbers or payment credentials. Prices, taxes, and available payment methods are shown before you confirm; availability depends on your payment provider, country, and currency.
Delivery
Deliveries are automatic after the processor confirms the payment, normally within minutes, by in-game mail to your selected character, including while offline. If a delivery fails, it retries automatically and can be resolved manually by an administrator; every transaction is recorded and visible in your panel history.
Refunds
All donations, Gold Coin purchases, and other completed payments made through L2 Arcanis are final and non-refundable, except where a refund is required by applicable law.
Before completing a payment, verify the package you selected, the amount, and the destination account and character.
Billing problems are different from refund requests. If you see an accidental duplicate charge, a confirmed payment that was not delivered, or an incorrectly processed transaction, contact Support: these are investigated as billing or delivery issues, and a confirmed payment that cannot be delivered is refunded in full.
- Crypto payments are final at the network level; corrections, where approved, are processed as account credit.
- Nothing in this policy limits rights you have under applicable law.
Chargebacks
Contact support before disputing a charge; most issues resolve faster that way. Chargebacks filed on delivered purchases may result in removal of the delivered goods and suspension of the account until resolved.